Support
We are a small team in Kelowna, British Columbia. A real person reads every message.
Get in touch
Email hello@tanzeyhealth.com for anything to do with the app, your account, a device, or the waitlist. We aim to reply within two business days.
For privacy questions, data access requests, or account deletion requests, email privacy@tanzeyhealth.com. We respond to those within thirty days, and usually much sooner.
It helps if you tell us your phone model, your operating system version, the app version, and what you were doing when the problem happened.
Common questions
When can I get Tanzey? We are running a limited pilot first. Join the waitlist on our home page and we will be in touch when a place opens up.
A device will not connect. Check that Bluetooth is on, that the device is charged, and that you have granted the app Bluetooth permission in your phone settings. If it still will not pair, email us with the device and your phone model and we will work through it with you.
How do I delete my account? You can delete your account, and all the information in it, from inside the app. If you cannot get into the app, email us and we will do it for you.
How do I stop receiving emails? Every email we send has an unsubscribe link at the bottom. You can also email us and we will remove you.
Is Tanzey a medical device? No. Tanzey is a wellness product. It does not diagnose, treat, cure, or prevent any disease, and nothing in the app is medical advice. Speak to a qualified health professional about any health concern.
Company details
Tanzey Health Inc., incorporated in British Columbia, Canada, incorporation number BC1594532, based in Kelowna, British Columbia. Our mailing address is available on request.